Introduction & Acceptance of Terms
These terms and conditions govern your use of Starzino Casino and all services we provide through our platform. By completing the registration process and creating an account, you confirm that you have read, understood, and agreed to be bound by these Starzino Casino general rules in their entirety.
We are committed to maintaining a safe, fair, and regulated gaming environment for all our players. These rules exist not to create barriers, but to ensure that every person who uses our platform is protected and treated with consistency and transparency. If you do not agree with any part of these terms, we ask that you refrain from registering or continuing to use our services. For any questions about what follows, please do not hesitate to contact our support team.
Account Registration & Verification
To use Starzino Casino, you must first create a personal account. Registration is straightforward, but it comes with clear responsibilities on your part.
Age & Eligibility
You must be at least 18 years of age to register and play. We operate a strict zero-tolerance policy regarding underage gambling. By registering, you declare that you meet this age requirement and that all information you provide during sign-up is accurate and truthful.
We reserve the right to request proof of age at any point. If we are unable to verify your age, your account may be suspended pending confirmation.
Restricted Jurisdictions
Our licence is issued under the jurisdiction of Curaçao, and as a result, certain territories are restricted from accessing our services. It is your responsibility to ensure that online gambling is legally permitted in your country or region before registering. Residents from jurisdictions where our services are restricted are not permitted to open accounts. Creating an account in contravention of local laws does not create any legal obligation on our part.
KYC Verification
As part of our compliance obligations, all players are required to complete a Know Your Customer (KYC) verification process. This is particularly mandatory before any withdrawal is processed. The documents we require are:
- Government-issued identification — such as a valid passport, national identity card, or driving licence
- Proof of address — such as a recent utility bill or bank statement dated within the last three months
We may request additional documentation at our discretion, for example to verify a payment method or comply with anti-money laundering obligations. Failure to provide satisfactory documents within a reasonable timeframe may result in account restrictions or closure. We process all submitted documents securely and in line with applicable data protection standards.
Deposits, Withdrawals & Financial Rules
All financial transactions at Starzino Casino are subject to the rules outlined in this section. We accept deposits and process withdrawals via a range of methods, including Visa, Mastercard, and Wire Transfer. You are solely responsible for ensuring you use the correct details when submitting any transaction.
Deposit Rules
All funds deposited into your Starzino account must originate from a payment method held in your own name. We do not accept deposits made on behalf of another person, and we do not permit the use of third-party payment sources under any circumstances. This is a firm policy and any breach may result in account suspension and the forfeiture of associated funds.
By depositing, you confirm that the funds are legally obtained and that you are not using our platform to conduct, facilitate, or obscure any financial activity that would constitute money laundering or fraud.
Anti-Money Laundering (AML)
We take our AML obligations seriously. In line with the requirements associated with our Curaçao licence, we monitor transactions and may request supporting documentation to verify the source of funds. This is a standard compliance process, not an indication of wrongdoing. Cooperation with these requests is mandatory and non-compliance may result in account restrictions.
Withdrawal Conditions
Withdrawals will only be processed once your KYC verification is complete. Withdrawals must be made to the same method used for depositing where technically possible, or to a verified account in your own name. We do not transfer funds to third parties.
Processing times may vary depending on the method selected. We will endeavour to handle all withdrawal requests in a timely and transparent manner. Any active bonus balance or unmet wagering requirements may affect the availability of funds for withdrawal — please refer to the bonus section below for further detail.
General Bonus & Promotional Terms
Bonuses and promotions offered at Starzino Casino, including our welcome bonus of up to £1,500, are subject to the terms described in this section. These rules apply universally across all promotional offers unless a specific promotion states otherwise.
Wagering Requirements
All bonuses are subject to wagering requirements before any associated winnings can be withdrawn. For our first and second deposit bonuses, the wagering requirement is 40 times the bonus amount. This must be completed within 7 days of the bonus being credited to your account. If the wagering requirement is not met within this period, the bonus and any associated winnings will be forfeited automatically.
Bonus Abuse
We actively monitor for patterns of bonus abuse. This includes, but is not limited to, registering multiple accounts to claim bonuses more than once, coordinating with other players to exploit promotional offers, and placing bets in a manner designed to exploit the wagering contribution rules rather than engage in genuine play. Any player found to be abusing bonuses will have their account suspended and all bonus funds removed.
Maximum Bet During Wagering
While a bonus is active and wagering requirements remain unmet, we enforce a maximum bet limit per spin or round. Placing bets that exceed this limit during a bonus period may result in the bonus being voided. The specific limit applicable will be displayed within the terms of the relevant promotion.
Our Right to Modify or Forfeit Bonuses
We reserve the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. We also retain the right to remove a bonus from a player's account if we have reasonable grounds to believe the terms have been breached.
Prohibited Activities & Account Closure
Using Starzino Casino fairly and responsibly is something we expect of every player. The following activities are strictly prohibited and may result in immediate account suspension, permanent closure, and the withholding of funds pending investigation.
- Multiple accounts: Each player is permitted to hold one account only. Creating duplicate accounts to exploit bonuses or circumvent restrictions is not permitted.
- Use of VPNs or proxies: Attempting to access our platform from a restricted jurisdiction by masking your location using a VPN, proxy server, or similar tool is a serious breach of these terms.
- Fraudulent activity: Any form of fraud, including the use of stolen payment credentials, chargebacks without legitimate grounds, or misrepresentation of identity, will result in immediate account termination and may be reported to relevant authorities.
- Collusion: Coordinating with other players in real-money games to gain an unfair advantage — for example, sharing cards in live games or manipulating outcomes — is strictly forbidden.
- Automated play: The use of bots, scripts, or any automated software to play games on your behalf is prohibited.
Where we identify a breach of these rules, we will act swiftly. This may include restricting access, voiding bets, and permanently closing an account. Any funds associated with fraudulent or abusive activity will be forfeited.
Licensing, Jurisdiction & Dispute Resolution
Starzino Casino operates under a licence issued by the regulatory authority of Curaçao. Our services are governed by the laws and regulations of that jurisdiction, and all players agree that any legal matters arising from use of our platform will be handled in accordance with those frameworks.
If you have a concern or dispute regarding your account, a transaction, or any aspect of our service, we strongly encourage you to contact our support team in the first instance. Our team is available 24 hours a day, 7 days a week, via live chat or email, and will make every effort to resolve your concern promptly and fairly.
If a resolution cannot be reached through direct communication with us, you may escalate your complaint to the relevant dispute resolution body recognised under our Curaçao licence. Details of this process are available upon request from our support team.
We treat every complaint with equal seriousness and aim to acknowledge all formal disputes within a reasonable timeframe. If you are unsure about any aspect of these Starzino Casino terms of service, please reach out to our support team before proceeding.