At Starzino Casino, your privacy is not an afterthought — it is a core part of how we operate. We are fully committed to safeguarding the personal and financial information you share with us, handling it with care, transparency, and respect. This policy explains what data we collect, why we collect it, and how we keep it secure. We encourage you to read it carefully so you feel confident about how your information is managed when you play with us.
The Information We Collect
We collect personal data at several points during your time with us, beginning at the moment you register an account. During sign-up, you will provide basic details such as your name, date of birth, email address, and home address. This information allows us to create and manage your account correctly.
As part of our legal obligations — and to comply with responsible gambling and anti-money laundering requirements — we may ask you to verify your identity at certain stages. The documents we may request include:
- A government-issued photo ID, such as a passport, national ID card, or driver's licence
- Proof of address, such as a recent utility bill or bank statement
- Verification of your chosen payment method, where applicable
When you make deposits or request withdrawals, we also collect financial data tied to your preferred payment methods. We currently support Visa/Mastercard, Skrill, and Neteller, and the transaction details associated with these methods are handled as part of standard payment processing. All of this information is collected strictly to fulfil our operational and regulatory responsibilities — nothing more.
How We Use Your Data
The data we hold about you serves a number of clearly defined purposes. None of them involve selling your information or using it in ways you would not reasonably expect.
The primary uses of your data include:
- Account management: Keeping your account accurate, functional, and accessible to you
- Payment processing: Handling deposits, withdrawals, and any queries related to your financial transactions
- Identity verification and KYC compliance: Confirming your identity in line with anti-money laundering and responsible gambling regulations
- Fraud prevention and security: Detecting and investigating any suspicious activity to protect both you and the integrity of our platform
- Legal obligations: Meeting the requirements imposed on us by regulatory and governmental bodies
We may also use your contact details to send you information about promotions, updates, or offers from time to time. This is entirely optional. If you would prefer not to receive marketing communications, you can opt out at any point through your account settings or by contacting our support team directly. We will always honour that preference promptly.
Data Sharing & Third Parties
We want to be straightforward on this point: we do not sell your personal data to third parties, and we never will.
That said, running a regulated online casino means we work with a number of trusted external partners whose services are essential to our operations. In those specific circumstances, limited data sharing is necessary and carefully controlled. The categories of third parties who may receive relevant data include:
- Game and software providers who supply the titles and technology that power our platform
- Payment processors — including the providers behind Visa/Mastercard, Skrill, and Neteller — who handle the secure movement of funds
- Regulatory and governmental bodies, where we are legally required to disclose information as part of compliance obligations
- Identity verification and fraud prevention services that support our KYC processes
Every third party we work with is subject to strict contractual obligations regarding how they handle data. We only share what is necessary and appropriate for the specific purpose involved. Your information is never passed on for commercial gain by outside parties.
Data Security & Retention
We take the security of your data seriously and have put technical and organisational measures in place to protect it from unauthorised access, loss, or misuse. Our platform uses SSL (Secure Socket Layer) encryption to safeguard data in transit, and sensitive information is stored on secure servers with restricted access controls.
Internally, access to player data is limited to staff and systems with a genuine need for it. We conduct regular reviews of our security practices to keep them current with industry standards.
In terms of how long we hold your data: we retain personal and financial records only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Anti-money laundering regulations typically require us to retain certain records for a defined period following the closure of an account. Once that retention period has passed and there is no other lawful basis for keeping your data, we will delete or anonymise it securely.
We will never keep your data longer than we need to, and our retention practices are reviewed regularly to make sure they remain proportionate and compliant.
Your Privacy Rights & How to Contact Us
As a player, you have a number of rights in relation to the personal data we hold about you. These include:
- The right to access the data we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your data, subject to any legal retention requirements we must comply with
- The right to object to certain uses of your data, including direct marketing
- The right to data portability, where applicable under relevant privacy laws
To exercise any of these rights, or if you have a question or concern about how we handle your personal information, please get in touch with our privacy team. Our support is available around the clock, and you can reach us through any of the following channels:
- Live chat, available 24/7 from within your account
- Email or support ticket submitted through our help centre
- Telegram or WhatsApp for VIP members
We aim to respond to all privacy-related requests promptly. If you feel your concern has not been adequately addressed, you also have the right to raise a complaint with the relevant supervisory authority in your jurisdiction. Contact our support team if you need any assistance navigating your rights or managing your account preferences.